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Why Broken Curtains are the Bell Boy’s Fault

Why Broken Curtains are the Bell Boy’s Fault

I had an interesting experience. I was meeting a very well-respected and experienced hotelier who shared a story about why broken curtains are the bell boy’s fault. The story goes as follows, as they were building a high-end hotel under a luxury flag, the decision was...

Personalization: The Key to Driving Guest Satisfaction

Personalization: The Key to Driving Guest Satisfaction

It’s no secret that mobile has transformed consumer behaviour and expectations to create what is now known as an Engagement Economy. The premise behind this perfectly succinct term, coined by Marketo, is that, “we are living in a new era — a digital future where...

Our Year-end Roundup

Our Year-end Roundup

As 2019 winds down, we wanted to look back at an incredible, and very busy, 12 months for Vantage and its growing team. The year began with the appointment of our president, Phil Edgell, in January. Along with a solid track record of building winning teams in the tech...

My Number 1 Recommendation for Better Meetings

My Number 1 Recommendation for Better Meetings

I know, I know, click bait title. But seriously, can a simple shift in the name of a meeting yield better results? I was fortunate to have two very distinct experiences that spurred the thought: Two days with our parent company during their annual strategic offsite...

Is 4 good?

Is 4 good?

Is 4 good? I don’t know. Is it 4 points or 4 cookies? Are you playing soccer or football? Are they chocolate chip or oatmeal raisin cookies? The point is, that a number by itself with no context is not that valuable nor can it be very instructive for what the next...

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